This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.
Our Practice Leaflet and Registration is also available in all languages on request.
Language line is available on request for non or limited English speaking patients.
We do provide consultations in Hindu and Urdu by prior request.
Surgery Opening Hours: 8am – 6.30pm
GP book on the day surgery Monday to Friday - 8.30am–11.50am
(patients can ring to be seen the same day from 7:45AM)
Nurse Appointments must be booked in advance - Monday to Friday 8.30am – 12.20am and 1 - 6pm.
Afternoon surgery with GP is by appointment (between hours of 1.40pm and 5.50pm).
Comments And Suggestions
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing in our suggestions box at reception in the surgery.
At the Rugby Surgery wheelchair access to the building is via a ramp to the front entrance. This allows access to the treatment room in an emergency.
Patient services are provided at ground floor level. A disabled patients WC is provided near the front entrance close tothe reception area.
We strongly support the NHS policy on zero tolerance. Any person attending the surgery (or via telephone call) who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. Any abusive, aggressive or demanding behaviour will be recorded on your patient records.
What You Can Expect From Us
We will work with you to provide you the best possible service
You will always be treated with courtesy and respect
You will always be seen by a suitably qualified person
We will provide information through our booklet and staff
We will make every effort to see you promptly, with a duty doctor available each day for urgent problems
If your need isurgent we will see you the same day
We will arrange a home visit if you are too ill to attend the surgery
A doctor will be available at all times outside normal surgery hours by telephoning the surgery on 01633258545 for details of the emergency number
We will actively listen to any comments you have concerning improvements to the way that we deal with you
We will respect your rights of confidentiality
We will try our upmost to ensure all of your medical needs are met however the surgery complaints procedure is available from our reception
What We Will Expect From You
Accept your own responsibilities as a partner for your care
Please treat all of our staff with the same courtesy and respect you would expect yourselves
Ask if you are unclear about your treatment
Follow any medical advice given to you
Telephone before 11am if you feel youmayneeda home visit
Always think twice before requesting an urgent appointment
Please think carefully before calling-out the doctor at night. Could it wait?
Let us know as soon as possible if you cannot keep an appointment – DNA rates are high and this wastes appointments for other patients
A prompt response to any letters
Understanding if your consultation is delayed by someone else's unexpected emergency
Make full use of health promotion activities offered through the surgery
Make full use of the screening programmes offered to you
Tell us when you change your name, address and always provide us with a current telephone number, should you update your number
You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.
How To Register As A Patient
We will register all patients who are eligible and live within our practice area. You will need to provide photographic evidence of identity, proof of residency and the name and address of your previous doctor. You will be required to attend the surgery for a new patient medical check. Our reception staff will be able to explain the registration procedure to you.
The surgery has a carers champion Paul McCarthy-Thompson who is available on 01633 258545
Patient’s Personal Health Information
All patients medical and personal information will be treated with respect and with confidentiality. Patient information is subject
to the provisions of the Data Protection Act and there will be no unauthorised disclosure of any patient information.
procedures in place to enable information to be used and shared between those who need to use it whilst protecting it from unauthorised access or loss.
Shared Services Partnership, Pontypool
Royal Gwent Hospital
University Hospital of Wales
029 2074 7747
Gold Tops (Mental Health Team)
Stop Smoking Wales
0800 085 2219
Aneurin Bevan University Health Board
Unit 1 Newbridge Gateway
Newbridge NP11 5GH
Aneurin Bevan Community Health Council
Raglan House/6-8 William Brown Close
Cwmbran NP44 3AB
The practice boundaryincludesthe following areas:
Whitson, Nash, Llanwern Village, Maindee, Somerton, Alway, Ringland, Liswerry, Corporation Road, Bishpool/Treberth, Christchurch, St. Julian’s and Caerleon Road (as far as Caerleon Bridge). See the map below.
If you move out of the practice area we will request that you find a surgery more convenient to your new location.