Welcome to The Rugby Surgery Website!

This website has been designed to tell you about the practice and the services that we offer. 

Please read it carefully. We trust that you will find it helpful and informative.

Surgery Opening Hours: 8am  6.30pm

GP book on the day surgery Monday to Friday - 8.30am11.50am

(patients can ring to be seen the same day)

Nurse Appointments must be booked in advance - Monday to Friday 8.30am – 12.20am and 1 - 6pm.

Afternoon surgery with GP is by appointment (between hours of 1.40pm and 5.50pm).


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Comments And Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception.

Disabled Access

At the Rugby Surgery wheelchair access to the building is via a ramp to the front entrance. This allows access to the treatment room in an emergency.

Patient services are provided at ground floor level.disabled patients WC is provided near the front entrance close tothe reception area.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Any person attending the surgery (or via telephone call) who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. Any abusive, aggressive or demanding behaviour will be recorded on your patient records.

What You Can Expect From Us                                       

We will work with you to provide you the best possible service

You will always be treated with courtesy and respect

You will always be seen by a suitably qualified person          

We will provide information through our booklet and staff

We will make every effort to see you promptly, with a duty doctor available each day for urgent problems                      

If your need isurgent we will see you the same day            

We will arrange a home visit if you are too ill to attend the surgery                                                                          

A doctor will be available at all times outside normal surgery hours by telephoning the surgery on 01633258545 for details of the emergency number

We will actively listen to any comments you have concerning improvements to the way that we deal with you

We will respect your rights of confidentiality                        

What We Will Expect From You

Accept your own responsibilities as a partner for your care

Please treat all of our staff with the same courtesy and respect you would expect yourselves

Ask if you are unclear about your treatment

Follow any medical advice given to you

Telephone before 11am if you feel youmayneeda home visit

Always think twice before requesting an urgent appointment

Please think carefully before calling-out the doctor at night. Could it wait?

Let us know as soon as possible if you cannot keep an appointment – DNA rates are high and this wastes appointments for other patients

A prompt response to any letters

Understanding if your consultation is delayed by someone else's unexpected emergency 

Make full use of health promotion activities offered through the surgery

Make full use of the screening programmes offered to you

Tell us when you change your name, address and always provide us with a current telephone number, should you update your number

Health Records

You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

How To Register As A Patient

We will register all patients who are eligible and live within our practice area. You will need to provide photographic evidence of identity, proof of residency and the name and address of your previous doctor. You will be required to attend the surgery for a new patient medical check. Our reception staff will be able to explain the registration procedure to you.

Confidentiality

The doctors and staff will at all times try to maintain utmost confidentiality regarding your medical case and records. We will not let any third parties have access to your medical notes without your permission and we follow the guidelines as set out bythe GMC.

Patient’s Personal Health Information

All patients medical and personal information will be treated with respect and with confidentiality. Patient information is subject to the provisions of the Data Protection Act and there will be no unauthorised disclosure of any patient information.   

As a General Medical Practice we will use information in many forms, e.g. written, spoken or graphical innature. Much of the information the Practice needs is personal and confidential. And therefore we have security policies and procedures in place to enable information to be used and shared between those who need to use it whilst protecting it from unauthorised access or loss. 
 
The basic principles of patient information security are confidentiality, integrity and ensuring that the information is only available to authorised people when needed and if there is a need to share your information/medicalhistory with a third party, such as a solicitor/insurance company, we will only do so with your written consent. 
 
Useful Telephone Numbers
 

 

Shared Services Partnership, Pontypool
01495 332000

Royal Gwent Hospital
01633 234234

University Hospital of Wales
029 2074 7747

Social Services
01633 656656

Gold Tops (Mental Health Team)
01633 786000

Stop Smoking Wales
0800 085 2219

Aneurin Bevan University Health Board
Llanarth House
Unit 1 Newbridge Gateway
Bridge Street
Newbridge NP11 5GH
01495 241200

 

Practice Boundary

The practice boundaryincludesthe following areas:

Whitson, Nash, Llanwern Village, Maindee, Somerton, Alway, Ringland, Liswerry, Corporation Road, Bishpool/Treberth, Christchurch, St. Julian’s and Caerleon Road (as far as Caerleon Bridge). See the map below.

If you move out of the practice area we will request that you find a surgery more convenient to your new location.